Privacy policy

5.1 Privacy Policy

This Privacy Policy applies to all services provided by Cole & Ruby Melbourne reachable via helpdeks.webshop@gmail.com. We respect the privacy of our customers and treat the personal information you provide to us confidentially, in accordance with applicable Australian privacy law (including the Privacy Act 1988 (Cth) and the Australian Privacy Principles).

1. What data we collect
We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name
  • Address and billing details
  • Email address
  • Phone number
  • Payment details (processed via our payment providers, not stored on our servers)
  • IP address and device/browser information
  • Order and transaction history
  • Data about your activity and behaviour on our website (via cookies)

2. Purposes of processing

  • Processing, shipping and invoicing your orders.
  • Providing customer service and support.
  • Sending order updates, tracking information and relevant communications.
  • Improving our services, website and product range.
  • Preventing and detecting fraud and misuse.
  • Sending marketing communications, only where you have given consent.

3. Legal basis
We process your data based on the performance of a contract (your order), your consent (for example, marketing), a legal obligation (such as tax record-keeping), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing data with third parties
Your data is only shared with third parties to the extent necessary for our services, including:

  • Our payment providers (e.g. Shopify Payments)
  • Our shipping and delivery partners
  • Our supplier(s), for the purpose of processing and shipping your order
  • Providers of analytics and marketing services (where applicable, and in accordance with your cookie preferences)

We do not sell your data to third parties. As part of our order fulfilment is shipped directly from a supplier located outside Australia, an international transfer of data may occur; we take appropriate safeguards in this regard.

5. Retention period
We do not retain your data for longer than necessary for the purposes for which it was collected, or as long as required by law (such as a statutory record-keeping obligation for accounting purposes).

6. Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing. See our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. All payments are processed via a secure SSL connection.

8. Your rights
You have the right to access, correct, delete or restrict your personal data. You may also object to processing, withdraw consent, and submit a data portability request. Please contact us at helpdeks.webshop@gmail.com. You also have the right to lodge a complaint with the relevant supervisory authority — in Australia, the Office of the Australian Information Commissioner (OAIC).

9. Contact
Cole & Ruby Melbourne — helpdeks.webshop@gmail.com