Shipping policy
5.4 Shipping & Delivery
Last updated: 13 July 2026
We aim to deliver your order as quickly and accurately as possible. Below you'll find all the information about our shipping and delivery policy.
1. Processing time (dispatch)
Orders are processed within 1 to 3 business days. Once your order has shipped, you will receive a tracking code by email.
2. Delivery time
After processing, average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.
3. Shipping method and origin
To reduce waste and our CO₂ footprint, we ship directly from our supplier in China. Depending on the destination country, customs charges may apply. Our shipping partners include Australia Post and international logistics carriers.
4. Shipping costs
Shipping costs are shown at checkout and depend on weight, destination, and the shipping method selected.
5. Tracking — customer responsibility
- The customer is responsible for monitoring the tracking code via our website and the link provided by email.
- The customer is responsible for checking whether the parcel is delivered at home or sent to a pickup point, and for collecting it there if required.
- If delivery is taking longer than expected or something seems wrong, please always email us first at helpdeks.webshop@gmail.com, rather than opening a chargeback or refund directly.
6. Responsibility upon delivery
- If tracking information shows the parcel has been delivered, responsibility lies with the customer.
- Please check your address carefully; errors must be reported within 24 hours of ordering, via helpdeks.webshop@gmail.com.
