Terms of service

5.3 Terms and Conditions

Last updated: 13 July 2026

These Terms and Conditions apply to all purchases made via the Cole & Ruby Melbourne website, reachable via helpdeks.webshop@gmail.com.

Australian Consumer Law: These Terms are subject to the Australian Consumer Law (ACL — Schedule 2 of the Competition and Consumer Act 2010). Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by ACL where they apply to your purchase.

1. Applicability
By placing an order, you agree to these Terms and Conditions, our Refund Policy, Shipping Policy, Privacy Policy and Cookie Policy.

2. Product information
We do our best to describe products accurately and provide up-to-date information. Colours may vary slightly depending on your screen. Typing or pricing errors and inaccuracies may occur; no rights can be derived from these.

3. Ordering and payment
Orders are only processed once full payment has been received. Available payment methods (e.g. Shopify Payments, Visa, Mastercard) may vary by country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

• Processing time (dispatch): 1 to 3 business days.
• Shipping time after processing: 1 to 7 business days, depending on location.
• Orders ship directly from our supplier in China; customs charges may apply.
• Stated timeframes are indicative; delays due to high demand, public holidays or customs procedures do not entitle you to cancellation or a refund, except where required by the Australian Consumer Law.

5. Returns and cancellations
See our separate Refund Policy for full conditions. Cancelling an order after it has been placed is not possible, and a refund or chargeback cannot be opened before the item has been received — except as required by the Australian Consumer Law.

6. Liability
We are not responsible for loss or damage during shipping if tracking shows the parcel was delivered to the address provided. Our liability is, in all cases, limited to the maximum purchase amount of the relevant item, except where liability cannot be limited under the Australian Consumer Law. Always check your address details carefully.

7. Intellectual property
All content on the website (text, photos, logos, design) is the property of Cole & Ruby Melbourne and may not be used without prior written consent.

8. Complaints procedure
Complaints can be submitted in writing via helpdeks.webshop@gmail.com. We aim to respond within 5 business days. When submitting complaints about size or quality, always include clear photos and a description. Australian consumers may also lodge complaints with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.

9. Governing law
These Terms are governed by Australian law. Disputes will be submitted to the competent Australian court, unless mandatory law provides otherwise. Australian Consumer Law remedies remain available to Australian consumers regardless.